Creating Link to Support Form on Your Site¶

The Plesk support form link is defined by the support_url parameter in the psa.misc table of the Plesk’s database. If the support_url parameter is absent or empty, upon clicking the Tools & Settings > Support button, the user is redirected to provider’s support through the following URL:

'https://www.example.com/support/request/?sv=' . urlencode(serialize($val))

where $val is an associative PHP array containing the following parameters:

firstName, the Plesk administrator’s contact name.
company, the Plesk administrator’s company name.
email, the Plesk administrator’s email address.
phone, the Plesk administrator’s phone number.
keyNumber, the Plesk license key number used on the server.
operatingSystem, the operating system installed on the server.
PSAVersion, the version number of the Plesk software.
PSABuild, the build number of the Plesk software.
PSAInstType, the type of Plesk software installation.

Before changing the link, consider the following to ensure that the support page of your site is configured properly:

Your support page will accept the sv variable through the GET method. The value of this variable is a serialized associative array of pre-collected parameters.
You can get the array of parameters on your web site page in the following way:
```
$params = unserialize($_GET['sv']);
```
You can address any parameter of this array in the following way:
```
$params['firstName']
$params['company']
...
```

To make the Support button open the support form on your website, follow these steps:

Connect to the Plesk’s database (psa).
Run the following query:
- If the support_url parameter is absent, run:
```
insert into misc(param, val) values('support_url', 'https://example.com/support')
```
Where ‘https://example.com/support’ is the URL of the support page on your website.
- If the support_url parameter already exists, run:
```
update misc set val = 'https://example.com/support' where param = 'support_url'
```
Where ‘https://example.com/support’ is the URL of the support page on your website.